Terms & Conditions.

The provider and your subscription

1. Provider, scope and acceptance

1.1 LedgersLines is operated by TechBridge Technologies LLC-FZ, a company registered in Meydan Free Zone, Dubai, trading as Tech Bridge Technologies ("Tech Bridge", "we"), with its registered office at Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E. LedgersLines is a product, not a separate contracting entity. Website: ledgerslines.ai. Notices: info@ledgerslines.ai.

1.2 These Terms govern the hosted document-request, collection and collaboration service ("Service"). "Customer" means the subscribing organisation. "End Client" means its client. "Users" means its authorised staff, contractors and invited End-Client users. "Customer Data" includes uploaded files, End-Client information and related workspace records, but excludes the underlying software.

1.3 An authorised representative binds the Customer by expressly accepting the identified version of these Terms during subscription, followed by our activation confirmation. Mere website browsing is not acceptance. We retain the accepted version, organisation, accepting user, declared authority and timestamp, and make a copy available. Acceptance does not create a personal guarantee.

1.4 Invited Users must accept the user-access and acceptable-use rules within these Terms. They do not thereby purchase a subscription, owe the Customer's fees or acquire authority to change its commercial commitments.

1.5 The accepted subscription summary identifies the plan, features, fees, term, renewal choice and limits. It and these Terms form the online agreement. Negotiated written terms override only provisions expressly identified; mandatory law prevails. Days are calendar days; Business Days are Monday to Friday, excluding UAE public holidays.

2. Service boundaries and calculations

2.1 The Service enables Customers and their authorised Users to request, upload, organise, retrieve and share documents within the purchased functionality. Customers perform their own review, approvals and professional work. Tech Bridge is not the Customer's or End Client's auditor, accountant, tax adviser, legal adviser or professional representative.

2.2 The standard Service does not substantively review, verify or analyse uploaded documents, reconcile accounts or generate professional conclusions. Optional automated extraction, analysis or compliance-assistance features may be offered only under clause 2.5. Their activation does not appoint Tech Bridge as an auditor or adviser, authorise unrestricted human access, or permit model training beyond clause 6.2.

2.3 If a time or man-day tool is enabled, it uses separately entered administrative time or resource values, not information extracted from uploaded documents unless expressly included in an activated AI feature. Users must check settings, inputs and outputs before billing or reliance. It is not an audit or accounting judgement service. Material software non-conformity is addressed under clause 8.2.

2.4 The Customer determines document authenticity, evidence sufficiency, audit procedures, professional findings, reporting, filings and deadlines. Workflow labels and AI-assisted findings are not Tech Bridge's certification, audit opinion or assurance of legal compliance. AI outputs may be inaccurate or incomplete and require competent human review against source evidence and applicable standards. No automated professional sign-off or external filing is authorised.

2.5 Future AI features remain disabled until an authorised Customer representative expressly accepts a versioned online AI Feature Notice and selects the relevant workspaces or records. The Notice must identify the purpose, data, automated operations, providers, locations, retention, human-access limits, safeguards and disablement method. It forms part of these Terms for that feature only. Existing uploads are not retrospectively included without express selection and lawful authority. Model training requires the separate choice in clause 6.2. Declining optional AI does not alter purchased non-AI access. A roadmap creates no delivery commitment.

3. Content access and technical support

3.1 There is no general right for Tech Bridge personnel, contractors or suppliers to browse Customer files or End-Client business information. Routine human review for support, demonstrations or development is prohibited. Customer-authorised automated AI operations are permitted only under clauses 2.5 and 6.2. Human annotation, evaluation or other content access additionally requires specific prior authorisation defining its purpose, personnel and safeguards, with confidentiality, least-privilege access and access logging.

3.2 Standard technical support uses synthetic examples, effectively redacted screenshots and minimised diagnostics. Staff must not request customer credentials or unredacted client documents. Ordinary support consent does not authorise training or human content review. Content-dependent support must use an anonymised reproduction or an expressly approved, limited access arrangement under clause 3.1; otherwise it may be declined.

3.3 Operational records. Tech Bridge may collect and use technical and operational records reasonably necessary to administer, secure, monitor and troubleshoot the Service. These may include account and file identifiers, file sizes, timestamps, access events and error information. Routine diagnostic logging will be designed to minimise collection of document contents and unnecessary identifying information. Any content-bearing AI logs must comply with the accepted AI Feature Notice. This clause does not authorise model training, which requires the separate choice under clause 6.2.

3.4 Legally compelled preservation, access or disclosure is limited to what a competent authority or applicable law requires. We will give notice where lawful, use authorised personnel, record the action and apply protective measures. This is not a general exception for support, marketing or service improvement.

3.5 If unintended exposure occurs, affected access must be stopped, the information secured and any required incident notification made. These restrictions are obligations concerning access and use; they do not certify that technical access is impossible. Customers must not send unredacted files to support or enable access inconsistent with these Terms.

4. Customer responsibilities

4.1 The Customer must hold lawful authority for uploads, sharing and each selected AI or training purpose, provide required notices and obtain necessary End-Client and rights-holder permissions. If acting for another controller, it must have authority to appoint the relevant processors. Contract acceptance is not consent on behalf of every person in a document, nor does it excuse Tech Bridge from its own legal duties. Evidence of relevant authority may be reasonably requested.

4.2 The Customer is responsible for its own content, accuracy, templates, professional decisions, invitations and permission settings. It must appoint administrators, use individual accounts, protect credentials and promptly revoke unnecessary access. It must not share accounts to bypass limits. These duties do not excuse a defect in our access controls or a breach by Tech Bridge.

4.3 The Customer must determine its professional record-retention requirements and maintain independent copies where required. It must verify downloads and exports. This does not remove Tech Bridge's express obligations concerning security, agreed backups or export. No permanent audit archive or statutory retention period is included unless expressly purchased.

4.4 Ordinary financial and audit records may be uploaded within the supported Service. The Customer must not submit information whose collection, hosting or use would breach applicable law, confidentiality or unsupported sectoral or location restrictions. Classified government material, payment-authentication secrets and specially regulated health, banking or other records require a separately confirmed lawful deployment where relevant. The Customer must identify special restrictions before upload; general subscription acceptance is not regulatory approval.

4.5 Users must not upload malware or unlawful material, impersonate others, access another tenant, bypass permissions, alter logs to conceal conduct, disrupt the Service, resell access or test security without permission. Reverse engineering is prohibited except where non-waivable law permits it. Lawful regulator reporting and export of the Customer's own data remain permitted.

5. Limited technical handling

5.1 Hosting involves technical receipt, storage, organisation, transmission, authorised display, backup, export and deletion for service delivery and security on documented instructions. The standard Service does not include substantive analysis. Optional AI processing is limited to clauses 2.5 and 6.2. Each party's controller, processor or subprocessor duties follow its actual role and applicable law; a no-routine-human-review policy does not remove those duties.

5.2 Permitted handling concerns document collaboration, associated records and expressly activated AI purposes. Data may include identity, contact, employment, financial, transaction and workflow information in authorised records. Limited account, billing and security information may be used for lawful administration, not as permission to repurpose document contents or automatically enrol users in marketing. Any independent model-development purpose must be separately disclosed and lawfully authorised.

5.3 The Customer generally authorises suitable technical suppliers within the agreed purposes. We maintain an accessible register identifying material data-processing suppliers and hosting, backup and support countries, with appropriate confidentiality, security and lawful transfer safeguards. No separate consent is required for each routine appointment. Material changes will normally be notified 15 days in advance where practicable; urgent lawful changes are notified promptly. Within ten days, the Customer may raise a specific, documented legal or material data-protection objection. We may resolve it through reasonable safeguards or alternatives; bespoke arrangements may require agreed fees. A compliant change alone creates no refund or termination right. If the affected Service cannot lawfully continue and no reasonable alternative exists, either party may end that portion, with export under clause 12 and a pro rata refund of prepaid unused subscription fees. Mandatory notice, approval and other legal rights prevail. This clause does not authorise new AI purposes or training.

5.4 We shall apply proportionate security, tenant separation, restricted privileged access, protected storage and transmission, and agreed backup controls. We shall promptly notify the Customer upon awareness of a breach affecting its data, immediately where law requires, and cooperate with containment, rights requests and legally required assurance. Information is supplied as available without delaying required notice.

5.5 We do not promise UAE-only storage or absolute security. Mandatory privacy, transfer, sectoral and free-zone requirements remain applicable. Any additional legally required arrangement must be completed before the affected data is admitted.

6. Ownership and limited licences

6.1 Tech Bridge and its licensors retain the software, interfaces and independently created materials. The Customer receives a non-exclusive, non-transferable access right during its subscription for its business and authorised client engagements, within plan limits. No source-code ownership or general resale right transfers.

6.2 Customer Data remains with the Customer and relevant rights holders. We receive only rights necessary for the agreed Service and expressly authorised AI. We do not sell document contents or use them for advertising or demonstrations. Training, fine-tuning or model improvement requires a separate, optional, recorded authorisation identifying the dataset, purpose, model beneficiaries and retention/withdrawal arrangements. Required third-party permissions and legal bases must exist before use, including before anonymisation for training. Product feedback and lawful general improvements may be used without exposing protected information. Names, logos and case studies require specific written permission.

7. Confidentiality

7.1 Each party shall protect the other's non-public information, use it only for the agreed purpose and restrict disclosure to authorised persons with binding confidentiality duties. Clause 3 limits document access. Information lawfully public, independently developed or lawfully obtained without restriction is excluded. Required disclosure follows clause 3.4. Duties last five years after termination, and for personal data, client documents and trade secrets while protected or retained.

8. Service standard and remedies

8.1 We shall use reasonable care and skill and deliver purchased functionality substantially as described. We do not guarantee uninterrupted service, audit outcomes or regulator acceptance. Planned material disruption will be notified 48 hours ahead where practicable; urgent protection may require earlier action.

8.2 The Customer must promptly report a reproducible material non-conformity with purchased core functionality using sufficient safe diagnostics and reasonable cooperation. We may correct it, provide a reasonable workaround or equivalent functionality, using commercially reasonable efforts. No fixed resolution time is guaranteed. If it continues substantially to prevent the purchased core use, allow 30 days after sufficient written notice; a further reasonable period, not exceeding 30 days, applies only while we actively implement a communicated remediation plan. If no effective remedy is then available, either party may terminate the affected portion with a pro rata refund of prepaid unused subscription fees. Minor defects, reasonable interface changes and causes attributable solely to the Customer or its independent systems do not trigger this remedy. Equivalent functionality is not a material reduction. To the extent lawful, this is the exclusive contractual remedy for ordinary functional non-conformity, including under clause 11.2. Separate confidentiality/security breaches, clause 15.1 and mandatory remedies remain unaffected; no double recovery applies.

9. Fees and payment

9.1 The accepted subscription summary states fees, currency, billing frequency, term, included users and storage, approved overages and applicable taxes. Fees exclude legally chargeable VAT unless stated otherwise. No undisclosed compulsory fee or retroactive overage applies. Additional capacity or work requires authorised agreement or a clearly accepted usage-pricing mechanism.

9.2 Unless the accepted summary states otherwise, subscriptions are payable in advance and other undisputed invoices within 10 days of receipt. Disputes should be raised with particulars within 15 days where practicable; the undisputed balance remains payable. We shall not suspend solely for an amount genuinely disputed in good faith. No compound interest or contractual late-payment penalty is imposed by these Terms.

9.3 Properly earned fees are not refundable merely for non-use or convenience cancellation. Express refund rights and mandatory law prevail. Any refund due will be paid within 30 days after determination. Payment does not entitle the Customer to undisclosed features or bespoke professional services.

10. Term, renewal and price changes

10.1 Billing frequency does not change the committed term. Auto-renewal applies only if expressly selected before purchase, with renewal duration and cancellation method disclosed. Otherwise the subscription expires. A free trial does not become paid without express conversion and payment authorisation.

10.2 Either party may prevent an annual renewal on 30 days' notice, or a monthly renewal on seven days' notice. Cancellation may be submitted through the account billing route or the notices email. We will acknowledge the end date. A convenience downgrade normally takes effect at renewal, not retrospectively.

10.3 A renewal reminder and any new price will be notified at least 45 days before annual renewal or 14 days before monthly renewal. Late price notice preserves at least seven days to reject the change before it takes effect. Current-term prices do not change except for authorised usage changes or applicable taxes.

11. Suspension and termination

11.1 We may suspend affected access for undisputed overdue fees after ten days' written warning, material misuse after reasonable notice, serious security threats or legal requirements. Urgent restrictions must be proportionate and lifted when resolved. Suspension does not authorise arbitrary deletion or end confidentiality and security duties.

11.2 Either party may terminate for material breach uncured 30 days after written notice, sooner if irremediable or continued performance is unlawful. Ordinary functional non-conformity follows the specific process and remedies in clause 8.2. Notice-based termination without prior court order applies only where lawful. Accrued fees remain payable; future fees are not automatically accelerated as a penalty.

11.3 We shall not end a paid committed term for convenience. Discontinuance after its expiry requires 90 days' notice where practicable. Earlier discontinuance without Customer fault, or termination for our uncured breach, includes refund of prepaid unused fees and safe export.

12. Export, retention and deletion

12.1 Standard export is available during subscription and for 30 days afterwards without extra platform fees. It covers stored original files and agreed records actually maintained; limitations must be disclosed before purchase. Bespoke migration may cost extra. A good-faith billing dispute alone does not block safe export.

12.2 Unless earlier lawful deletion is instructed, active data is deleted within 30 days after that window; backups expire within 90 further days, at most 150 days after termination. We notify deadlines and remind the Customer seven days before export closes. Backups remain protected without ordinary reuse.

12.3 Lawful retained data must be limited, segregated and protected. Restored backups must reapply deletion. Customers verify exports; we preserve data while correcting timely reported export defects caused by us. Reasonable deletion confirmation is available. Billing-record retention does not authorise retaining entire client files.

13. Third-party claims

13.1 The Customer covers third-party damages, approved settlements and reasonable defence costs caused by its unlawful uploads, infringing content or prohibited use, excluding our own breach. We similarly protect authorised use of the unmodified Service against software-IP claims, excluding Customer content and unauthorised modifications or combinations.

13.2 Protection requires prompt notice, reasonable cooperation and defence through competent counsel. Settlement imposing admissions or non-monetary duties needs consent. We may obtain IP rights, replace an infringing function or end it with unused-fee refund and safe export. Clause 15 applies.

14. Recoverable loss

14.1 Subject to clause 15.1, indirect or consequential losses are excluded, including profit or goodwill only to that extent. Direct recoverable restoration costs are not relabelled indirect. Each party must mitigate; contributory conduct and no-double-recovery principles apply. Earned fees and express refunds remain payable.

15. Liability limits

15.1 Fraud, fraudulent misrepresentation, wilful misconduct and gross fault are uncapped. Liability for harmful acts and other matters remains unlimited where UAE law prohibits limitation. Mandatory data, consumer and third-party rights, and regulator and court powers remain unaffected.

15.2 Contract years run from activation and its anniversaries. Each year's Fee Base is fixed at its first liability event: the previous twelve months' paid or payable fees; in year one, twelve months' current recurring fees plus relevant one-time fees. Taxes and refunds are excluded.

15.3 Subject to clause 15.1, each party's aggregate contractual cap is one Fee Base, rising to an overall two for confidentiality, data-protection, security and clause 13 claims, not additive. Connected events use their first year. Earned fees, express refunds and deliberate IP misappropriation are uncapped. Users, files and claims do not multiply caps.

16. Changes and general provisions

16.1 Material changes to fees, data uses, liability or committed terms require authorised Customer acceptance or an expressly accepted renewal. Optional AI and training choices require their own recorded acceptance under clauses 2.5 and 6.2; silence, an ordinary User login or general renewal does not authorise undisclosed training. Non-material clarifications may be notified without reducing rights. Posting these Terms does not replace an existing signed agreement.

16.2 Events beyond reasonable control excuse only prevented obligations, with notice, mitigation and continued data protection. Lack of funds and preventable security failures are not automatically excused. After 30 consecutive days' material interruption, either party may terminate with unused-fee refund and safe export where possible. Mandatory hardship and court powers remain.

16.3 These Terms and the accepted summary form the agreement without excluding fraud or mandatory rights. Transfer to a genuine business successor requires notice, assumed obligations and lawful safeguards; otherwise consent is required. Invalid wording is severed lawfully. Accrued payments, ownership, confidentiality, data-exit and relevant liability terms survive.

17. UAE law and language

17.1 These Terms are governed by UAE federal law and the laws applicable in the Emirate of Dubai. Subject to mandatory jurisdiction, the competent onshore Dubai Courts have exclusive jurisdiction over disputes arising from or connected with these Terms. Meydan Free Zone incorporation does not itself constitute an agreement to DIFC or ADGM Courts or arbitration; no such agreement is created here. Representatives first seek settlement for 20 UAE Business Days after notice, without delaying urgent relief, mandatory reporting or proceedings preserving legal deadlines.

17.2 Both languages express the same agreement. In a conflict, Arabic prevails, subject to mandatory law and the competent court's interpretation. No language provision waives statutory rights.

18. Notices and questions

18.1 Send subscription, privacy, security and legal notices to info@ledgerslines.ai or our clause 1.1 address. Customers must update their notice contacts. Email delivery is subject to evidence and law, not a substitute for mandatory court service. End-Client engagement questions go first to the subscribing organisation.